Privacy Policy
Last Updated: 10/10/2023
Bestone Industries Pvt. Ltd. (“we,” “us,” or “our”) is dedicated to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website, bestonewater.com (the “Site”). The Site is operated by Bestone Industries Pvt. Ltd.
By using our Site, you agree to the collection and use of information in accordance with this policy.
Collection of Personal Information
You can browse our website without disclosing any personal information. Like most websites, we may automatically collect non-identifying technical data (such as domain type or browser information) for statistical analysis purposes.
However, certain areas of the Site may require you to voluntarily provide personal information, such as your name, address, phone number, fax number, or email address, for specific reasons (for example, placing an order, requesting a callback, or subscribing to updates).
Use of Your Information
Any information you share with us (“User Information”) will only be used for the specific reasons it was obtained, as mentioned at the time of collection, and in accordance with this Privacy Policy. By providing your personal details, you agree to us keeping and utilizing them for the following purposes:
- Market research — including the analysis of user behaviour using statistical methods, which may be shared with third parties in a de-identified and summarized manner.
- Legal compliance — adhering to the legal obligations placed upon us.
- Communications — we may send updates (e.g., emails, text messages) to keep you informed about our latest features, products, services, upcoming events, and exclusive deals. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included in our messages, or by contacting us directly.
We do not share your personal information with third parties for direct marketing purposes unless you give us explicit permission to do so.
Children’s Privacy
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children, nor do we market our products or services to children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.
Security of Your Information
We take reasonable steps to protect the security and confidentiality of your User Information. However, no data transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your User Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.
No Refund Policy
Thank you for choosing Bestone Industries Pvt. Ltd.
We take pride in delivering high-quality products and services. Please note that all purchases made from Bestone Industries Pvt. Ltd. are final and non-refundable. We do not offer refunds or exchanges once an order has been confirmed and dispatched, except in cases where:
- The product is damaged during transit.
- There is a manufacturing defect upon delivery.
- The wrong product is delivered by mistake.
In such cases, customers are required to notify us within 48 hours of receiving the product, along with proper proof (photo/video evidence). Our team will review the complaint and assist with an appropriate resolution.
Contact Us
If you have any questions or concerns about this Privacy Policy, our No Refund Policy, or our practices regarding your personal information, please contact us at:
Bestone Industries Pvt. Ltd. Phone: +91-9311343777 / 1800-833-3011 Email: sales@bestonewater.com